Protecting your Personal Data is an important part of forming a good relationship with our customers and we are committed to safeguarding the privacy of our website visitors. This Privacy Statement sets out how we will protect your personal information (such as your name, address, phone number, date of birth, email address, credit card number, gender and merchandise category preferences). Subject to your consent, we may communicate with you through a variety of channels and means, such as post, email, phone, fax, text message, newsletter or via the website. You may unsubscribe from our communication lists at any time. Although your visit to the website will be logged through the non-personally identifiable information provided by your computer (see below), you will be an anonymous user unless you choose to register or log in to your dedicated user account.
What information do we collect?
The personal data that we collect is limited to information that we feel is necessary to process your order. We will not collect any other personal information unless you provide it to us voluntarily (whether directly or indirectly). We may collect, store and use the following kinds of personal as well as non-personally identifiable data:
- non-personal information from the website that does not identify you, such as data about your computer and about your visits to and use of this website, including your IP address, browser type, referral source, length of visit and number of page views;
- information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including name, e-mail address, postal address and phone number(s));
- information that you provide to us for the purpose of subscribing to our e-mail notifications.
Why do we collect this information?
Personal data submitted on this website will be used for the purposes specified in this Privacy Statement or in relevant parts of the website.
We may use your personal information to:
- complete transactions with you and manage your account or any future loyalty schemes (where applicable);
- improve your browsing experience by personalising the website;
- send to you goods purchased via the website;
- send invoices to you, and collect payments from you;
- send you email notifications which you have specifically requested;
- send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email (You can unsubscribe at any time if you no longer require marketing communications to be sent to you);
- help us understand and analyse our sales, your needs and preferences;
- enable you to participate in promotions, contests, customer research or focus groups;
- to process exchanges or product returns;
- to respond to correspondence, requests or complaints.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns and site purchases. None of this tracking information can or will be connected to the identities or other personal information of individual users.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this Privacy Statement, we may disclose information about you:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this Privacy Statement, we will not provide your information to third parties.
Security of your personal data
We take the security of your personal data very seriously and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using Secure Sockets Layer (SSL) technology (you will be able to tell that you are in secure mode because the 'http' in the website address on your browser will change to 'https').
Please note that you are responsible for keeping your password and user details confidential. We will never ask you for your password. For orders over £100 we may require additional security and personal identtity checks to help us prevent fraud and offer additional security for our customers such as confirmation of business ownership, personal identification confirmation or authorisation of payment confirmation.
We reserve the right to update this Privacy Statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. If you continue to use the website after the amended Privacy Statement has been posted, you will be deemed to have accepted the changes.
You may instruct us to provide you with any personal information we hold about you. We would recommend that this is done in writing and we may require you to provide us with additional information reasonably necessary for us to satisfy your request.
We will never knowingly collect or solicit personal information from individuals under the age of sixteen without first obtaining verifiable parental consent. If you are under sixteen, you should not provide any personal information to us. If we become aware that a person under sixteen has provided information to us without verifiable parental consent, we will remove such personal information from our files.
Third party websites
The website may contain links to other websites. We are not responsible for the content, privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated so that we can maintain our records.
What personal data will be processed?
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
Other information we collect
We may collect technical information regarding the type of electronic device used, such as the make and model, operating system, internet browser and also which pages of the site are visited and for how long. This is statistical data about our users' browsing behaviour and does not identify you personally. Debit/credit card details are entered on secure pages hosted by our payment service providers, whether this be World Pay, Go Cardless or PayPal, this data is stored securely on their servers, we do not have access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
How will we process data?
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Who will process data?
Why are we processing data?
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
When will data be processed?
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 3 years after you last visited our site, after which time it will be deleted.
Unsubscribing from marketing communications
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
Right to access your data
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us at firstname.lastname@example.org if you’d like to request this.
Please note that depending on your interactions with us, some data may need to be retained due to legal requirements. Althea Tomlin Skincare Limited may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 24th May 2018.
If you have any questions about this Privacy Statement or our treatment of your personal data, please email us at altheatomlin.co.uk or write to: Althea Tomlin Skincare Limited, Unit 47, Lenton Business Centre, Lenton Boulevard, Nottingham, NG7 2BY. You are also welcome to e-mail us at email@example.com or call us on: + 44 (0) 115 998 4393. You are reminded not to send sensitive information such as passwords or credit card details via unencrypted means, such as email..